Privacy Policy

1. Introduction

This Privacy Policy ("Policy") elucidates the manner in which CHAMPS CONNECT PRIVATE LIMITED ("HelloAstrologer") controls, owns, and utilizes personal information collected through its internet-based platform, helloastrologer.com, and its mobile application ("Website"). By accessing and utilizing the astrological consultation services provided by HelloAstrologer through audio, video, or written correspondence in the form of reports ("Services"), you ("User," "you," "your") acknowledge your understanding and acceptance of the terms outlined in this Policy.

2. Ownership and Operation

HelloAstrologer, owned and operated by CHAMPS CONNECT PRIVATE LIMITED, maintains its communication address at 10101, 10th Floor, Gaur City Mall, Sector-2, Greater Noida West, Noida - 201306 India. Throughout this Policy, references to "We," "us," "our," and "HelloAstrologer" pertain to CHAMPS CONNECT PRIVATE LIMITED.

3. Services Offered

The Website offers astrological consultation services through various mediums, including audio, video, and written correspondence, accessible via the Website and Mobile Application.

4. Privacy Commitment

HelloAstrologer is committed to respecting the privacy of Users in compliance with applicable laws. This Policy details how HelloAstrologer manages and controls the collection, storage, and use of Personal Information provided by Users.

5. Terms of Service

Users are encouraged to refer to and read the accompanying Terms of Service ("Terms"), available here. The Policy and the Terms collectively constitute a single understanding. Any capitalized term not defined in this Policy shall have the same meaning as defined in the Terms.

6. Regulatory Compliance

This Policy adheres to Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, mandating the publication of a Privacy Policy for the collection, use, storage, and transfer of sensitive personal data or information.

7. Aim of the Policy

This Policy is designed to protect the privacy of all visitors to the Website, including Users and Registered Members, by outlining the handling of Personal Information for the provision of astrological content-related services.

8. User's Consent

By accessing and using the Website or Mobile Application, you express your understanding and acceptance of this Policy, consenting to the described privacy practices. Continued use signifies unconditional consent to the terms of this Policy regarding the collection, maintenance, usage, processing, and disclosure of personal and other information.

9. Information Collection

• Registration Data: Users may be required to create an account, providing personal information such as Name, Email Address, Mobile number, Address, Date of Birth, and Gender, as defined under the Information Technology (Reasonable Security Practices And Procedures And Sensitive Personal Data Of Information) Rules, 2011.
• Automatically Tracked Information: HelloAstrologer and/or third parties may collect information supplied by Users and automatically tracked during navigation on the Website and Mobile Application.

10. Use of Personal Information

Personal Information may be used for the following purposes:

• Providing a user-friendly browsing experience
• Conducting research to enhance marketing and promotional efforts
• Analyzing data to improve content and Services quality
• Adding features suited to User needs
• Sending announcements, security alerts, and support messages
• Offering customized Astrology content
• Collecting Non-Personal Identifiable Information for improved Website features
• Fulfilling HelloAstrologer's Paid Services confidentially requirement
• Tokenization of payment information for secure online transactions

Your consent to tokenization allows the use of generated tokens for future transactions, eliminating the storage of primary account numbers or payment details on the Website.

USE OF COOKIES

1. What is a Cookie?

A cookie is a small text file placed on your computer's hard drive by a web page server. It contains information that can be later read by a web server in the domain that issued the cookie.

2. Use of Cookies

To enhance User experience, we employ "cookies" or similar electronic tools to gather information about Users. These cookies help us understand individual interests and are incapable of automatically accessing or storing Personal Information without your consent. Advertisers may also assign their cookies to the User's browser, a process beyond our control. Limited information, including IP addresses, is automatically stored by HelloAstrologer's web servers for various purposes, such as delivering web pages, designing the website, obtaining statistical estimates, and informing advertisers about visitor locations.

3. Communications

By registering your email/phone number, you agree to receive email communications through email, SMS, or other channels authorized by HelloAstrologer. Additionally, when utilizing our referral program, we may send emails to referred individuals on your behalf, with your email address in the headers. We may access and store information related to your contacts for periodic invitations and promotions.

4. How Do We Protect Your Data?

We implement robust security measures, including internal reviews, encryption, and physical security, to prevent unauthorized access, alteration, disclosure, or destruction of Personal Information. While we strive for comprehensive data protection, no security measure is impenetrable. We cannot guarantee the absolute protection of collected and stored Personal Information or the non-interception of data during transmission.

Your registered account is protected by a unique username and password, known only to you. Unauthorized use of login information may lead to account suspension. Promptly report any suspected unauthorized use.

5. Links to Third-Party Platforms

Our Website may contain links to external websites governed by their privacy policies. We assume no responsibility for the privacy practices or content of such third-party websites.

6. Access to and Correction of Personal Information

You have the right to access your Personal Information, including transaction history, chats, consultations, and account balance. However, access may be denied in certain circumstances specified in this Policy. You can update inaccurate, incomplete, or outdated Personal Information, and we may periodically request updates.

7. Withdrawal of Consent

You can withdraw consent for the use of your Personal Information by emailing connect@helloastrologer.com. Note that withdrawal may limit access to features and Services, and we reserve the right not to provide Services.

8. Retention and Deletion of Personal Information

• Retention: We may retain User-provided information to fulfill collection objectives or provide Services. After account termination, we may continue retention for legal obligations, regulatory compliance, dispute resolution, fraud prevention, or other lawful purposes.
• Deletion: Upon request at connect@helloastrologer.com, we will delete or anonymize all Personal Information, unless legally mandated to retain.

9. Changes to the Policy

This Policy may be updated based on changes in applicable law, Service scope, or other factors. The revision date at the top reflects the last update. Users may or may not be notified of material amendments.

10. Limitation of Liability and Changes to Privacy Policy

This Policy serves as a description of HelloAstrologer's operations regarding Personal Information and does not create legal rights for Users.

11. Protection of Children

If under eighteen years ("Child User"), obtain parent or guardian consent. Parents should inform children about risks of sharing Personal Information. We presume every User has consent to access the Website and enter into a legally enforceable contract with us. We reserve the right to remove inappropriate content and take legal action per our Terms.

SEVERABILITY AND EXCLUSION

1. Severability

Every effort has been made to ensure this Policy complies with applicable laws. The invalidity or unenforceability of any part of this Policy shall not affect the validity or enforceability of the remaining portions. This Policy applies exclusively to Personal Information collected through the Website and is not applicable to unsolicited information provided through public channels or other means. Unsolicited information is considered non-confidential, and we are free to use or disclose it without limitations.

2. Applicable Law and Dispute Resolution

This Policy is governed by Indian laws. Disputes under this Policy shall be exclusively referred to courts in New Delhi, India. Any dispute or claim, including the determination of the Policy's scope or applicability, shall be resolved through arbitration conducted by a sole arbitrator appointed by mutual consent of the User or Registered Member and the Website. The arbitration follows the Arbitration and Conciliation Act, 1996, with the venue in New Delhi and the language in English. The award from the arbitration is final and binding.

Despite the above, parties in a dispute have the right to seek interim relief from a court in New Delhi, India, to protect their rights during arbitration.

3. Contact Information

For complaints or grievances, contact us at connect@helloastrologer.com, providing the following information:

• Your name, address, contact number, and email address
• Description of the complaint, clearly identifying the Users’ Content related to the complaint
• Acknowledgment that all information in the complaint is true and accurate

Upon receiving the complaint, we reserve the right to investigate and take appropriate actions. We may seek further clarification or assistance and acknowledge your timely assistance with the investigation for swift resolution.